What is the patient portal?
The Patient Portal is a web-based service that grants patients secure access to portions of their electronic medical record and to communicate with their medical practice providers online about non-urgent medical and administrative topics.

Who can use the patient portal?
Any active patient may be eligible to register for and use the Patient Portal. If you are authorized, a family access account can be created that will allow you to access selected family members. health information.

How secure is the patient portal?
All communications between you and your provider’s office are carried over a secure, encrypted connection. This secure connection utilizes industry standard Secure Socket Layer (SSL) encryption to ensure secure data transmission as well as server-side digital certificate authentication. To prohibit unauthorized access, all medical information is stored behind our firewall in our electronic medical record system.

What if my password is stolen?
Change your password immediately, by one of the following options:

Sign in to the Patient Portal, go to Security Settings, and reset your password.
Click Forgot your password on the Sign In page and retrieve your password by answering security questions or by requesting a password reset email.
Contact your provider’s office and request a password reset email.

What if I forget my password?

On the Sign In page, click Forgot your password and retrieve your password by answering security questions or by requesting a password reset email.

If I’m signing in with my PIN, what should I do?
Click the Sign In using date of birth, Phone number and PIN link on the Sign In page. Enter your phone number, date of birth and the PIN you’ve been using. You will need to verify your identity using a secure one-time use verification code, provided via phone or email. You will then be prompted to create new email and password login credentials.

This is a one-time only change; you will be prompted to sign in using your email and password from now on.

How do I change my ResultsCall PIN?
You may ask the office to reset your PIN, or you may follow these steps:

Click the My Profile tab.
Select ResultsCall PIN.
Type in your new PIN.
Click the Save button.

What if I’m unable to access the Patient Portal?

Please contact your provider’s office to register or to verify your information.

How do I sign out?
Click the Sign Out link at the top right of the screen. Alternatively, if your keyboard remains idle for 10 minutes or more, you will receive a pop-up window asking if you are still actively using the portal. If you do not click the OK button, you will be signed out automatically. Any information you have typed and not saved or sent will be lost.

Note: Do not use a public computer to access your health information.
What do I need to access the patient portal?
Access to a computer & the internet
An email address
An internet browser capable of supporting 128-bit US encryption
How do I register for the Patient Portal?
To register for the Patient Portal, click the Create account link on the Sign In page, then enter your information.

What is a family access account?
A family access account allows you to access multiple patients using one Patient Portal account. Using your email address and password to sign in, you will have access to all of the patients you have been invited to view.

Your access level to each patient is managed by the patient or by the practice. You may be given either full access to the patient health record, or billing access, which is limited to billing and messaging.

How can I create my own family access account?
There are two ways to create your own family access account:

The patient or the practice can send you an email invitation to access the patient’s health record. You must verify your identity using the phone number on the patient’s health record to complete this process.
On the Sign In page, click the sign in link that appears beneath the Sign In button. If your family member has consented for you to enter information on their behalf, enter your family member’s PIN, date of birth, and phone number when prompted. Otherwise, have your family member enter that information.

How do I sign in to my family access account?
Sign in to the Patient Portal using your email address and password. You can choose which patient’s portal account you would like to view by using the dropdown menu that appears on the top left corner of your screen.

How can I add a family member to my account?
To add a family member to your account, you can contact the practice to request an invitation to access your family member’s patient health record, or you may follow these steps:

Go to the Sign In page.
Click on the sign in link that appears beneath the Sign In button.
If your family member has consented for you to enter information on their behalf, enter your family member’s PIN, date of birth, and phone number when prompted. Otherwise, have your family member enter that information.
Click the Continue button
Select or enter the email address that you are currently using to sign in to your portal account.
Click the Send Code button. An email containing a temporary code will be sent to your shared email address.
Retrieve your temporary code from the email that you receive.
Enter your temporary code in the Temporary Code input field.
Click the Continue button.
Select your relationship to your family member.
Click the Continue button.

How can I add my own patient health record to my account?
To add your own patient record to your account, you may follow these steps:

Go to the Sign In page.
Click on the sign in link that appears beneath the Sign In button.
Enter your PIN, date of birth, and phone number.
Click the Continue button.
Select or enter the email address that you are currently using to sign in to your portal account.
Click the Send Code button. An email containing a temporary code will be sent to your shared email address.
Retrieve your temporary code from the email that you receive.
Enter your temporary code in the Temporary Code input field.
Click the Continue button.
Select yourself as the user of the email address.
Click the Continue button.
I share an email address with a family member. How can we both access our patient health records?
Family members cannot sign in to separate accounts using the same email address. Instead, you can set up an account so that one family member has access to both family member’s patient health records.

To add your patient record to a family member’s existing portal account, you may follow these steps:

Go to the Sign In page.
Click on the sign in link that appears beneath the Sign In button.
Enter your PIN, date of birth, and phone number.
Click the Continue button.
Select or enter the email address that you share with your family member.
Click the Send Code button. An email containing a temporary code will be sent to your shared email address.
Retrieve your temporary code from the email that you receive.
Enter your temporary code in the Temporary Code input field.
Click the Continue button.
Select your name.
Click the Continue button.
Select the option to give full access to the family member and give up your own access to your patient record.
Click the Continue button.

How do I edit my profile information?
Click the My Profile tab.
Click the Edit link.
Update your information as required.
Click the Submit button.

How do I edit how my contact preferences for different types of notifications?
Click on the My Profile tab.
Select My Notifications.
Indicate your contact preferences for different types of notifications.
Click the Save button.

How do I view my insurance information?
Click the My Profile tab.
Select Insurance.
Note: If your insurance information has changed, please contact your provider’s office.
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How do I view upcoming appointments?
Click the Appointments tab. Your scheduled appointments will appear listed under Scheduled Appointments.

How do I reschedule an appointment?
Click the Appointments tab. Your scheduled appointments will appear listed under Scheduled Appointments.
Click the Reschedule link that appears beneath the date of your appointment.
Select an available appointment from the calendar.
Click the Reschedule Appointment button.
Where can I fill out medical forms before my appointment?
Click the Appointments tab.
Select Medical Forms.
Click the desired form. Forms with a computer icon can be completed and submitted online, while forms with a printer icon can be printed out, completed, and brought with you to your appointment.

Why doesn’t anything happen when I click on a medical form?
Adobe Acrobat is required to view and print forms on the portal. On the Medical Forms page, you will see a note indicating this requirement, along with a link to download this program for free.

How do I view past appointments?
Click the Appointments tab.
Select Past.
Select the desired timeframe from the Past Appointments dropdown menu.

How do I ask my provider a question?
Click on the Messages tab.
Click the Compose Message button.
Select the message type from the dropdown options based on the topic of your question.
Type your message subject, message, provider, and office location.
Click the Send button

How soon can I expect a response from my provider?
Your provider’s office will make every effort to respond to your messages within a timely manner. Please do not expect a response on weekends or holidays. If you need to speak with the office sooner, please call the office directly. Urgent matters should not be dealt with via the Patient Portal.

How do I view messages and/or responses from my provider?
Click the Messages tab.
Select Inbox.
Click the desired message in your inbox to read the message.

How do I view my account balance?
Click the Billing tab. Your list of charges will be listed by date of visit, followed by your account balance, under Recent Charges Payable Online.

How do I ask a question about my account balance?
Click the Messages tab.
Select Compose Message.
Select Billing and Payments option from the message type dropdown menu.
Type your message subject, message, provider, and office location.
Click the Send button.

How do I make a payment?
Click the Billing tab. Your recent charges will appear listed under Recent Charges Payable Online.
Click the Make a Payment button.
Select the charges you want to be under Select Payment Amount.
Click the Continue button.
Enter your credit card information under Select Payment Method.
Click the Continue button.
Review your payment information.
Click the Continue button

How do I view my payment history?
Click the Billing tab.
Select Payments.
Select the payment you would like to view.
Click the View detail link.

How do I view my account statements?
Click the Billing tab.
Select Statements.
Select the patient statement you would like to view.
Click the View detail link

Why doesn’t anything happen when I click “View Detail?”
Adobe Acrobat is required to view and print statements and forms on the Patient Portal. When you click the Billing tab, you will see a note indicating this requirement, along with a link to download this program for free.

Why can’t I view my test results?
It is at your provider’s discretion to make test results available. Your provider must authorize the release of your test results in order for them to post to your Patient Portal account. Only test results which are considered appropriate for release will be accessible through the Patient Portal.

How do I request a prescription?
Click the Messages tab.
Select Compose Message.
Select Prescriptions and refills from the message type dropdown menu.
Type your message subject, prescription request message, provider, and office location.
Click the Send button.

How do I search for medical information?
Click on the Search input field in the Health & Wellness search box at the bottom of the main menu on the left. You can search by keyword, health topic, or symptom for health information that includes:

Interactive tools with quizzes that rate your health and fitness levels, lifestyle choices, and more.
Learning centers with specific medical topics organized by category.
A symptom checker to evaluate specific symptoms you or someone else may be experiencing.
Quick links to search for information on medications, medical tests, support groups, and symptoms.

Dr. Dudhbhai MD, FACOG

Dr. Munira Dudhbhai has been trained in Obstetrics and Gynecology at New York SUNY Downstate University.

LEWISVILLE WOMEN’S CARE

At Lewisville Women’s Care, we are committed to providing individualized, expert and compassionate care to women in a warm and friendly environment.

Office & Clinic

Our dedicated medical staff ensure a well-run office, and we have time to spend with our patients and address their individual needs.

Location

Located conveniently in Lewisville, TX at:

560 W. Main St., Suite 107, Lewisville TX 75057